In-Person FAQ
WHAT IS THIS YEAR’S OFFICIAL CONFERENCE HASHTAG?
#CROSSCON21
WHERE IS THE HELP DESK?
The Help Desk is located at the entrance of the Main Hall.
IS THERE A LOST & FOUND?
Yes, visit the Help Desk.
WHAT DO I DO IF I LOST MY WRISTBAND?
Visit the Help Desk.
WILL I BE ABLE TO REWATCH TALKS?
Yes, the main sessions will be available via the Digital Access Pass within an hour of their completion.
HOW CAN I ACCESS THE DIGITAL ACCESS PASS CONTENT?
The access link to the Digital Access Pass was emailed to the person who registered. If you’re part of a group, they will need to forward the link to you.
CAN I SHARE THE DIGITAL ACCESS PASS WITH FRIENDS?
The access link is only good for the number of registrants in your group. (e.g. – If one person registers, the access link is good for that one person to use on up to 3 devices. If ten people register as a group, the access link is good for 10 people and up to 30 devices) Please don’t share with others who haven’t registered.
DO I NEED TO REGISTER FOR THE BREAKOUT TRACKS?
No, you may come and go as you please.
WHAT IS THE CROSS SURVEY TABLE? HOW DO I GET THE FREE BOOKS?
Head to crosscon.com/survey for details.
HOW MANY GIVEAWAY BOOKS WAS I SUPPOSED TO GET? I’M WORRIED I MISSED ONE.
We plan to give away one book at CROSS on the first day as you’re leaving the first main session. If you missed it, check with the help desk.
WHAT ARE THE COVID-19 SAFETY MEASURES IN PLACE?
The state of Kentucky mandates 100% mask wearing indoors for large gatherings. We have a small supply of disposable masks if you forget yours, but we encourage everyone to bring their own mask for entrance into the building.
CAN I BRING BACKPACKS WITH ME?
Yes, bags and backpacks are allowed. However, everything you bring into the venue needs to fit on or under one seat. Please don’t take up additional seats with bags or other items.
IS THERE ANYWHERE I CAN PARK MY STROLLER?
Yes, please seek out a greeter, and they will show you where to park your stroller. We also have one section of seats set aside for families. However, no strollers are allowed in the aisles of the section.
IS ADA SEATING AVAILABLE?
Yes, we have some ADA seating available in the second block of seats on the front row. Please ask a Greeter for guidance.
WHERE CAN I PARK?
View Parking map
DIGITAL ACCESS PASS FAQ
IS THERE A MUSIC PLAYLIST FOR THE CONFERENCE?
All the music we are playing is on this Spotify playlist. LINK
CAN I STREAM ON MY APPLE TV/ROKU/SMART TV?
Yes! We are streaming CROSS via Boxcast, so if you can download the boxcast application to your AppleTV/Roku/SmartTV, search for “CROSS20,” and you will be able to see the Livestream (no passcode required).
IS THERE AN AUDIO ONLY VERSION OF THE LIVESTREAM?
Unfortunately, there is not. We only have one Livestream that is both audio and video combined.
I JUST REGISTERED, HOW CAN I GET ACCESS TO THE LIVESTREAM?
IF YOU’RE HAVING TROUBLE ACCESSING THE LIVESTREAM, REACH OUT TO OUR CHAT TEAM WHO WILL BE ACTIVE DURING ALL MAIN SESSIONS
ARE TRANSCRIPTS AVAILABLE FOR THE TALKS?
Unfortunately, no, we do not have transcripts of any talks.
WHEN WILL THE TALKS BE POSTED?
- For those who have Livestream access:
- Sessions video are posted after each day is complete.
- For those who have not registered for the conference:
- The talks will be reserved for CROSS CON21 registrants until later this spring when we will eventually make the content available for all.
DOES IT COUNT AS A NEW LOGIN IF I AM USING THE SAME DEVICE?
In typical cases, no, it won’t count as new devices. However, we track the number of devices through cookies, so if you are logging via private browsers or clearing your cookies, then each time you access it will count as a new log-in against your access code.
CAN I DELAY MY START TIME?
We will be using Boxcast for the live broadcast. Boxcast allows you to either watch live OR you can rewind and watch on a delay. So if you turn on the stream 30 minutes late, you can rewind the video for 30 minutes and watch it delayed. The only downside for your group is that we plan to do some live interactive polls throughout the conference, so those will not be operational for your group. Therefore, you could fast forward through those and catch back up with the live broadcast if you’d like.
WILl I GET ONE LINK OR MULTIPLE LINKS FOR MY GROUP?
We sent you a unique link that will provide access to the number of people you’ve registered. So you can forward the unique link to each person you’ve registered in your group, and they will be able to click the link and join the stream.
CAN I WATCH THE LIVESTREAM AT A LATER TIME?
Yes! If the original livestream schedule doesn’t work for you, you are welcome to play the archived content at a time at a later time. All you need to do is register as usual. Then use your Livestream link we send to watch archived content on that same page. The archived Livestream video will be available within a couple of hours after each session ends.